United States Postal Service

An item I ordered, was shipped via usps. Local carrier and branch marked the item as delivered in mailbox at 12:49pm, I checked the mailbox within 30 minutes of "delivery" and there was no package. I call USPS, they say "call the police and report it stolen". Here is a better idea, call your carrier and figure out where my package is. I know these carriers have been worked to the bone in the last few years, but it's still always disappointing when the biggest shipping companies out there don't take any responsibility when they lose the consumers paid for goods. Do better.

Package tracking indicated that my package was out for delivery. Later that day, the status changed & indicated that it was ready to pick up & if I did not retrieve it, the package would be returned to the sender. From what I could tell, no attempts would be made to deliver the package to my home. Nobody answered the phone, so I had no idea of the actual status.. Parking at this building is poor, & I have mobility problems, so I didn’t want to go to the building if the updated status was incorrect. It was mysteriously delivered the following day. When sending packages, I have not found the employees at this location to be helpful. I would recommend using one of the Eagan USPS locations.

Hot mess. Actual post office never answers the direct phone line it is automatically sent to a busy line. When I go in person it takes ages. Delivery driver drives way too fast in our neighborhood ….in such a hurry they threw our package of dishes at our house so hard I could hear the sound of the dishes smashing when I was inside the house wondering what the huge noise was. Lost packages, lost mail. Birthday cards that don’t make it or opened for some unknown reason. Sending everyone else’s post to us who doesn’t live here.

Why does this Post Office continually get 1star reviews and nothing changes. They never answer the phone. They’ve even admitted that to me. Does USPS even read the reviews. It’s wrong on so many levels. Businesses don’t perform like they do with absolutely no changes. I could only write this if I gave them 1 star. They don’t deserve that. It should be zero stars. Please USPS. Do something!!!!!!!

My family was at the post office for a change of address confirmation. The document delivered by the USPS requested our presence to provide a proof of new residency. We brought our purchase agreement with us and was greeted by employee Jason. He took a glimpse at the document for USPS and told us that since there was no "barcode" on the document, he cant scan the document and was unable to assist us further. We requested more information on how to proceed forward with the change of address. Jason informed us that he will have the "postmaster" speak with us. Jason left the counter to locate the postmaster. After a few minute, the post master, who is from an African descent walked to the counter where we were standing. He did not greet us. We informed him that the document sent to us from USPS informed us to provide proof of residency at a post office branch. Being that we moved to Lakeville and in the Lakeville branch, this should be an easy process. Instead, the postmaster informed us there was nothing he can do and stated, "this is a new system". We asked the postmaster what next steps we can do or the post office can offer to remedy this situation. With no response, the post master walked to the wall of the PO BOX and directed Jason to the counter. The postmaster asked Jason to turn on his monitor and check the computer for our address. Jason replied to the postmaster "Why wont you use your monitor". Jason walked to the monitor, touched the screen and stated, "There's nothing I can do, since there is no barcode". Again, I requested information as to how we as the new homeowners to the city of Lakeville can move forward to have our mail delivered to us. Jason, turned around and walked back to the wall of the PO BOX and disappeared behind a wall. The postmaster looked at us and stated, "This is a new system". I pointed to the document and informed him that the document specifically stated that we had to provide proof of residency at a USPS branch to have our mail forwarded to the new address. The postmaster did not apologize, provided no assistance and showed no compassion. The Lakeville USPS is the worst branch I had ever visited. The incompetent and unprofessionalism of the employees is disturbing. And the tension between the employees is a direct reflection to the customers they serve.